This Contact Information page sets out the official communication channels for digital services, platforms, and applications operated under the KCM Trade brand by Kohle Capital Markets Limited and, in Australia, under the KCM Trade Plus brand by Kohle Capital Markets Pty Ltd.
Contacting the right entity: KCM Trade and KCM Trade Plus are operated by two separate legal entities. Please use the correct contact channel for the platform you use:
- KCM Trade (global) — kcmtrade.com, MT5 portal, KCM Trade mobile app → Contact Kohle Capital Markets Limited: CS@kcmtrade.com
- KCM Trade Plus (Australia) — kcmtradeplus.com.au → Contact Kohle Capital Markets Pty Ltd: cs@kcmtrade.com.au
Contacting the wrong entity will result in your enquiry or complaint being redirected, which may cause delays.
1. Company Information
Legal Entity Name:
Kohle Capital Markets Limited
Trading Name:
KCM Trade
Jurisdiction of Incorporation:
Republic of Mauritius
2. KCM Trade — Official Communication Channels
The following contact details apply to Kohle Capital Markets Limited (KCM Trade) and constitute the Company’s authorised communication channels for enquiries relating to the Services, including account matters, technical support, legal notices, and compliance-related enquiries.
Customer Support:
CS@kcmtrade.com
International Hotline:
+230 5297 0961
Local Hotline:
+230 4672 000
Telephone support availability may be subject to business hours and operational capacity. Calls may be recorded or monitored where permitted by applicable law.
3. KCM Trade Plus — Official Communication Channels
The following contact details apply to Kohle Capital Markets Pty Ltd (KCM Trade Plus), the Australian entity regulated by ASIC (AFSL 489437). These channels are for Australian clients and enquiries relating to Australian services only.
Email:
CS@kcmtrade.com.au
Phone Enquiry:
+61 02 8211 0406
Office Address:
Level 2, 673 Bourke St, Melbourne VIC 3000, Australia
4. Support and Compliance Enquiries
Enquiries received through the official communication channels may be reviewed and handled by the relevant internal departments, including customer support, compliance, or legal functions, as appropriate.
Responses are provided within a reasonable timeframe during normal business operations.
5. Important Notice
Communications with the Company do not constitute investment advice, trading recommendations, or financial guidance.
Users are encouraged to review the Company’s legal and regulatory documentation, including but not limited to:
- Terms of Service
- Privacy Policy
- Risk Disclosure Statement
- Regulatory and Licensing Disclosure
- AML and KYC Policy
6. Updates to This Page
The Company may update this Contact Information page from time to time to reflect operational, regulatory, or organisational changes.
Any updates shall take effect upon publication, as indicated by the updated Last Updated date.